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Shipping & Returns
All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. We CANNOT accept products without an Return Authorization Number (RA#). Products shipped back without a Return Authorization Number (RA#) will be returned at the clients expense. You can request a Return Authorization Number (RA#) via your FloydSewingMachine Account within the first 30 days from the date of purchase. Authorized returns are for a store credit. All store credits are valid for one year.
Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail with your Return Authorization Number (RA#) and instructions on how to ship back the item to receive store credit.
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full store credit less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before a store credit is given. Certain products may have a restocking fee of 15% or more. This may or may not be indicated on the product page.Opened: Opened merchandise that can be returned to the manufacturer may be returned for a store credit less a 15% restocking fee or the vendor's restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. Certain products may have a restocking fee of more than 15%. This may or may not be indicated on the product page. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.
Factory Defects: We will repair or replace any warranty covered unit at our option within the first 30 days from the date of the order, if we determine it is defective in material and/or workmanship and in need of repair. If the unit cannot be repaired to correct warranty defects within 30 days from the date of the order, we will ask the manufacturer to replace the unit or offer a comparable unit from our own stock. We have to see the unit first to determine if the problem(s) you are having are covered by the manufacturer's warranty or our return freight cost reimbursement. We do not accept COD returns.
FloydSewingMachines.com Shipping Policy
All orders should be received within 3-7 business days after being processed and shipped.